Support & Managed Services
The software is free. You pay for our time, not our code.
Our Model
- All products are MIT licensed — no feature gating, no enterprise-only tiers.
- You pay for support and managed operations only — never for the software itself.
- Managed Service can run in your cloud or ours — you choose the deployment model.
Community
Free
Use everything for free with docs and community support.
- All products, MIT licensed
- Full documentation
- GitHub Issues support
- Community Slack/Discord
Recommended
Professional Support
Custom
Direct access to our engineers. Priority queue, SLAs, architecture help.
- Everything in Community
- Priority ticket queue
- SLA-backed response times
- Dedicated Slack channel
- Architecture reviews
Managed Service
Custom
We deploy and run everything. Your cloud or ours.
- Everything in Professional
- Fully managed infrastructure
- Your cloud or Fabricent-hosted
- 24/7 monitoring & ops
- Custom integrations
Not sure which tier fits?
Tell us about your setup and we'll help you figure it out.